We Ship our E-cigarette & Vape Products Fast!
In order to serve our customers best, we work diligently and efficiently to make sure that each order gets there when it’s needed. This means that orders will be shipped from our warehouse within 24 Hours or Less. For overnight and second-day orders placed Monday through Friday before 3:00 PM CST, we will ship orders out the same day. If Saturday delivery is needed please contact our customer service.
With loyal customers in the United States, Canada and Australia, we ship to over 30 countries and have a worldwide client base.
When will my order be shipped?
There is a 24 Hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.
Orders Received & Paid before 2:00 PM CST Are Shipped Same Day – Applies only to Ground Shipping
We process orders from 8:30AM – 7PM CST on weekdays and 11AM – 5PM CST on Saturdays & Sundays.
We do not process orders on major U.S holidays.
Our daily shipping cutoff time is 4PM CST . If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
FEDEX® does not ship to PO BOXES or military addresses.
All orders are shipped from Bensenville IL, 60108.
Please note: Orders of $1500 are shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
FEDEX Ground® 2-5 business days* in transit ( See Chart Below )
FEDEX 2DAY® 2 business days* in transit (Notify us If you want Saturday Delivery, Please mention Saturday Delivery in comments during checkout)
FEDEX Standard Overnight® 1 business day* in transit (Notify us If you want Saturday Delivery, Please mention Saturday Delivery in comments during checkout)
USPS Priority Mail 2-3 Business Days
*These estimated transit times refer to the time it takes the package to reach it’s destination once it has been shipped. They do not include our processing time.
We do not guarantee transit times and shipping fees are nonrefundable through us. However, the shipping methods listed are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
FEDEX®: All shipping methods guaranteed*
Call 1-800-463-3339 (1-800-GoFedEx) to file a claim
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page or by clicking here.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.
This map illustrates service schedules in business days as of 2016 for FedEx Ground shipments.